Buying process. Buying on-line is easy - directions are on the site to guide you through.

Alternatively, if you have been sent a mailing pack, please use the order form that is enclosed with it.

Payment. We accept all major credit and debit cards with the exception of Amex. We also accept cheques, banker's draft and postal orders.

Security. We use a Secure Server. All credit card details are encrypted and we will continue to take every step to ensure that your transaction is secure. We can, of course, take credit card details over the phone, if you would prefer.

Carriage.

Local. Free delivery on all orders up to a 5 mile radius of Lutterworth. Free delivery on all orders over £30 up to a 20 mile radius of Lutterworth. Please contact us.

National. The weight of all items is given in each description and specification. Carriage is charged at the following rates:

Up to 6kg          £9.00
6kg - 10kg      £13.00
10kg - 20kg    £15.00
20kg - 30kg    £17.00
Over 30kg       £19.00

Despatch is through Royal Mail. For delivery to non-UK addresses, please contact us.

Delivery. We normally aim to turn round orders in 5 working days. If your choice is on back order, we will inform you, giving you the option to cancel if you wish. We will never debit your account if we are not in a position to supply promptly.

Guarantee. Your normal statutory rights under English Law are confirmed. We guarantee our pots against defective manufacture for a period of 12 months from shipment, and if you are in any way dissatisfied with your order we will refund the value of the goods, provided they are returned to us undamaged within 14 days of despatch. In the event of goods being received damaged, you must notify us within 48 hours of receipt , and we will arrange replacement or refund.

Dimensions. By the nature of the product, all dimensions and capacities are indicative only. However, the given product weight will stand for shipping purposes.