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Buying process. Buying on-line is easy - directions are on the site to guide you through.
Alternatively, if you have been sent a mailing pack, please use
the order form that is enclosed with it.
Payment. We accept all major credit
and debit cards with the exception of Amex. We also accept cheques,
banker's draft and postal orders.
Security. We use a Secure Server. All credit card
details are encrypted and we will continue to take every step to
ensure that your transaction is secure. We can, of course, take
credit card details over the phone, if you would prefer.
Carriage.
Local. Free delivery on all orders up to a 5
mile radius of Lutterworth. Free delivery on all orders over £30 up
to a 20 mile radius of Lutterworth. Please contact us.
National. The weight of all items is given in
each description and specification. Carriage is charged at the
following rates:
Up to
6kg
£9.00 6kg - 10kg £13.00
10kg - 20kg £15.00
20kg - 30kg £17.00
Over 30kg £19.00
Despatch is through Royal Mail. For delivery to non-UK addresses, please
contact us.
Delivery. We normally aim to turn round
orders in 5 working days. If your choice is on back
order, we will inform you, giving you the option to cancel if
you wish. We will never debit your account if we are not in a
position to supply promptly.
Guarantee. Your normal
statutory rights under English Law are confirmed. We guarantee our
pots against defective manufacture for a period of 12 months from
shipment, and if you are in any way dissatisfied with your order we
will refund the value of the goods, provided they are returned to us
undamaged within 14 days of despatch. In the event of goods being
received damaged, you must notify us within 48 hours of
receipt
, and we will arrange
replacement or refund.
Dimensions. By the nature
of the product, all dimensions and capacities are indicative only.
However, the given product weight will stand for shipping purposes.
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