Buying From Us


Buying process

Buying on-line is easy - directions are on the site to guide you through.

Alternatively, if you have been sent a mailing pack, please use the order form that is enclosed with it.


Payment

We accept cheques and all major credit and debit cards with the exception of Amex.


Security

We use a Secure Server. All credit card details are encrypted and we will continue to take every step to ensure that your transaction is secure. We can, of course, take credit card details over the phone, if you would prefer.


Carriage

Local

Free delivery on all orders up to a 5 mile radius of Lutterworth. Free delivery on all orders over £30 up to a 20 mile radius of Lutterworth. Please contact us.

National

The weight of all items is given in each description and specification. Carriage is charged at the following rates:

Up to 6kg £10.00
6kg - 10kg £15.00
10kg - 20kg £20.00
20kg - 30kg £25.00
30kg - 50kg £30.00
Over 50kg £40.00

Despatch is through Courier, Royal Mail or we deliver ourselves. For delivery to non-Mainland UK addresses, please contact us.  We regret we are unable to deliver securely outside the UK.


Delivery

We normally aim to turn round orders in 5 working days. If your choice is on back order, we will inform you, giving you the option to cancel if you wish. We will never debit your account if we are not in a position to supply promptly.


Guarantee

Your normal statutory rights under English Law are confirmed. We guarantee our pots against defective manufacture for a period of 12 months from shipment, and if you are in any way dissatisfied with your order we will refund the value of the goods, provided they are returned to us undamaged within 14 days of despatch. In the event of goods being received damaged, you must notify us within 48 hours of receipt , and we will arrange replacement or refund.


Dimensions

By the nature of the product, all dimensions and capacities are indicative only. However, the given product weight will stand for shipping purposes.