About our Pots

Garden Pots


All our pots are frost resistant, come with a base drainage hole, and should cope with UK weather conditions. However, they should not be left to overwinter on grass, dug ground or bark, or in a non-porous saucer.   We recommend the use of pot feet, of which we have a selection you can find here.

We do not recommend the use of bubblewrap, which is a non-heat insulating material.  All it does is trap rainfall and moisture against the wall of the pot, raises the saturation level of the clay and makes them more liable to frost damage.


Accessories

Pot Feet, Finials and Cane Tops are Post Free when ordered with pots.


Pots as Presents

If you would like to send a pot as a gift, we can personalise your order with a Card.  Please visit out pots as presents section by clicking here. We offer a similar service at Christmas and for Birthdays, Anniversaries and Thank-Yous.


BUYING FROM US


Buying Process

You may buy online or by mail order.


Online:  Please follow the directions on the website.  We accept all major credit and debit cards, with the exception of Amex.  We use a Secure Server and all credit card details are encrypted.  We will continue to take every step to ensure that your transaction is secure.


Mail Order:  Please complete the 'Brochure Request' form and a brochure with order form will be despatched to you.  We accept cheques and all major credit and debit cards, with the exception of Amex.  We can, of course, take credit card details over the phone if you prefer.


CARRIAGE

Local:  We offer free delivery on all orders within a 5 mile radius of Lutterworth, and free delivery on all orders over £30 within a 20 mile radius of Lutterworth.  Carriage charges will be applied at checkout, but these will be refunded as appropriate.


National:  The weight of all items is given within each each description and specification.  Carriage is charged at the following rates:
  • Up to 6kg         £10
  • 6kg - 10kg        £15
  • 10kg - 20kg      £20
  • 20kg - 30kg      £25
  • 30kg - 50kg      £30
  • Over 50kg        £40

Despatch is via Courier or Royal Mail, or we deliver ourselves.  For delivery to non-Mainland UK addresses please contact us.  We regret we are unable to deliver securely outside the UK.


DELIVERY

We normally aim to turn round orders in 5 working days.  If your choice is on back order we will inform you, giving you the option to cancel if you wish.  We will never debit your account if we are not in a position to supply promptly.


GUARANTEE

Your normal statutory rights under English Law are confirmed.  We guarantee our pots against defective manufacture for a period of 12 months from shipment, and if you are in any way dissatisfied with your order we will refund the value of your goods, provided they are returned to us undamaged within 14 days of despatch.  In the event of goods being received damaged you must notify us within 48 hours of receipt, and we will arrange replacement or refund.


DIMENSIONS

By the nature of the product, all dimensions and capacities are indicative only.  However, the given product weight will stand for shipping purposes.


CONTACT TERRAPOT

We welcome your comments about any and every aspect of our products and service - it's the best way we know of improving our performance.  Please write, phone or email us - we would be very pleased to hear from you.

Terrapot Limited

Westlands, Frolesworth Road, Ullesthorpe, Lutterworth, Leics., LE17 5BY

Tel: 01455 202643

email: enquiries@terrapot.co.uk

Website: www.terrapot.co.uk